![]() ![]() We’ll also look into how integrating one into your social media, and AI strategy can expand and diversify your digital engagement and help you boost your business. This article will explore what an Instagram chatbot is and how they work. Therefore, businesses that aren't employing Instagram chatbots to take care of customer engagement, source new leads, and answer FAQs on the platform are missing out. While the migration from social stalwarts such as Facebook and Twitter exists, Instagram remains one of the big-league social media players. With the popularity of Instagram and the ubiquitous success of chatbots, it only makes sense to get them to work together. And ensuring your customers experience excellent customer service however they choose to contact you is imperative. The global chatbot market is set to grow to 1.25 billion dollars in 2025, up from 190.8 million in 2016. From being the chatty, friendly (almost) human face behind your brand to boosting sales as IT and HR support to gathering data and insights on customer behavior, AI chatbots are employed as anything and everything in businesses today.
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